Your order will be delivered by the Estimated Delivery Date in your Payment Confirmation or Order Placed email.

To track your order:
1. Go to Menu > Order Status
2. Paste your tracking code into the box.
3. Click enter and the tracking status will show.

This is the latest tracking information available for your order. If there are any changes, we’ll notify you as soon as possible via email or SMS.

If your estimated delivery date has passed and there have been no updates to your tracking, please use the Contact Us button below.

Once an order has been placed, the delivery address cannot be changed. If you won’t be available at the original address, you may be able to reschedule your delivery here if your order qualifies; otherwise, please use the Contact Us button below.

To update your address for future orders, go to My Account > Address.

Delivery – We ship directly to your door anywhere in South Africa, with all delivery details clearly provided at checkout.
Our picking, packing, and delivery depend on what you order, your chosen delivery or collection location, and your selected payment method, so delivery times may vary.

You are able to cancel your order if you have not completed payment.

If you have already paid for your order, send us a cancellation request via the Contact Us page.

If your item is in stock, it is already being processed for fulfilment. Please allow up to 14 working days for your cancellation request to be completed and for your credit or refund to be issued. You will receive a cancellation confirmation email with the details of your credit or refund.

Note:

• You won’t be able to cancel individual items, as the order has already been packed.
• Digital products, including airtime, data bundles, online courses, gaming vouchers and other digital downloads, cannot be cancelled as they are immediately delivered to your email address.
• Delivery fees will not be reimbursed as the order is already in the process of being fulfilled.

If your item is not in stock or in the process of being fulfilled, one of our Customer Service agents will process your cancellation request within 48 hours. You will receive a cancellation confirmation email with details regarding your credit or refund.

Can’t cancel your order? Your order might not be eligible for cancellation. If your order is already with the delivery driver or is being delivered by a courier here's what you can do next:
1. Accept the delivery.
2. Keep the packaging unopened, then
3.  Log a return for your items. For more details, check out our Returns Process.

Alternatively, contact our Customer Service team by clicking on Contact Us below.

It is not possible to add or remove items from your order. For selected orders, we may be able to update your scheduled delivery date, delivery address, shipping method, or assist with cancelling an item.

If you have already received your delivery or collection notification e-mail and would like to cancel your order, please select the Contact Us button below.

There are 3 main reasons why your order may need to be cancelled.

Payment not Received
All our payment methods require payment to be made at checkout. If you do not complete payment within 24 hours, your order will automatically be cancelled.

Stock Constraints
While we make every effort to make sure our stock information is accurate when you place an order, occasionally suppliers may run out of stock after an order has been placed.

Unable to Deliver Your Order
An SMS will be sent to you confirming your scheduled delivery date before each delivery attempt. We will automatically reschedule your delivery, contact you via email or telephone to confirm a new date if you were not available for delivery. If after 2 unsuccessful delivery attempts, we are still unable to reach you, your delivery will be cancelled.